T & Cs for our return and exchange processes
Link here to full Ts&Cs for your perusal - https://eu.keepcup.com/terms-and-conditions
If you have changed your mind about a purchased item and wish to return it for a refund, you must notify us within 14 days, and return the item(s) to us (at your cost) within 30 days of delivery of your order. If 30 days have passed since your order was delivered, unfortunately, we can’t offer you a refund for change of mind.
We do not accept items for exchange. If you want to change an item (other than a customised item) for a different size or colour, you'll need to place a new order and return the original item as set out herein.
If we accept your return, we will refund the amount you paid for the item, whether original sale price or discounted price. We will not refund the cost of shipping.
To be eligible for a return, your item must be unused and in the same resaleable condition in which you received it. It must also be in the original packaging with any original tags attached. If the products are returned used, damaged or do not have all original packaging, we reserve the right to refuse your refund.
*Please note, we don't offer exchanges and only do cancellations/returns for refunds. If the customer has made a mistake and requests an 'exchange' you can use this template:
CS Delivery/Order - Return/Exchange